If you're having trouble when uploading a video to UNIPLAT, following the steps below may resolve your issue.
When you upload an HD video, please note that you may not see the higher-resolution version right away due to the conversion time associated with the uploading process. Since we provide the larger and higher quality of video playback, the converting process of an HD video could take some time. In order to prevent buffering, the SD version of your video will be available for playback initially.
About Upload Speeds
In general, the amount of time it takes to upload a video to UNIPLAT is outside of our control. We do not limit our members’ upload speeds — we take as much bandwidth as your Internet Service Provider (ISP) will allow. If your upload is slower than expected, it could be due to multiple factors, including:
- Lower overall upload speeds from your internet provider
- Time of day / peak hours of usage with your Internet Service Provider (ISP)
- Increased traffic on your local network
- Incorrect network, firewall, or router settings
To make sure you're getting the most out of your connection, there are a couple things you can try:
- Restart your modem and router
- Plug your computer directly into your modem using an ethernet connection and disable WiFi
- End or pause any activities on your network that might be consuming or regulating bandwidth
If you're still not getting the service you expect, try using this speed test to get a sense of your current bandwidth.
Most issues can be resolved by a simple do-over. If your video doesn't upload completely, try again. If it fails on the second time, try some of the following steps:
- Use a different web browser, such as Chrome or Firefox
- Check your original file for any issues. If possible, try generating a file according to our compression guidelines.
- Disable any browser extensions or ad-blocking software
- Update your browser to the most recent version
- End or pause any activities on your network that might be consuming a lot of bandwidth (Netflix, online games, other uploads or downloads, etc.)
- If you're connected to restricted network, such as in a workplace or education institution, contact your network administrator and confirm the following top level domains are whitelisted:
If none of these steps make a difference, contact us with a detailed description of everything you've tried and the results you're getting.
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